Meet the Team
So you’ve seen our posts on Facebook and you might even have met us in the showroom, but who actually are Team BCS??
Here at Bathroom Centre Stirling we believe in the human touch and that our business would be nothing without the people who work here. To quote Richard Branson “Success in business is all about people, people, people. Whatever industry a company is in, it’s employees are it’s biggest competitive advantage”. We like to think that the happy campers that make up Team BCS, enjoy their work and this is reflected in the first class customer service we provide to our customers.
Well, without further ado, let’s Meet the Team!
Who are they???
Now let’s find out a little bit about the individuals that make up our dream team!!
Garry Barber
Garry has been in the plumbing, heating and building materials industry all his working life {which is a while!} Married to Carol with 3 young kids, Garry has managed businesses since the age of 21.
Being self employed for the last 15 years Garry has plenty experience running businesses. Having being involved in the showroom business Garry has learned from previous ventures and has kept the positive aspects and left behind any negatives. Bathroom Centre Stirling has been a massive success in a relatively short period of time and Garry is delighted to be part of it.
Having a good team of people is the key to success and we are the best placed business locally with a vast array of skills to carry this business to the next level and above.
Garry lives and breathes the business and is a family man at heart, he loves spending time with the kids and having family days out. Motorbikes are his passion along with golf, football, swimming and playing guitar to chill.
Garry is grateful to be part of a successful team and is delighted with the way Bathroom Centre Stirling has muscled its way to the top of the bathroom business locally with brilliant customer service and innovative ideas, keeping team BCS well in front of the curve always.
Neall Wilson
Neall possesses a wealth of experience in the Bathroom and Tile industries, approaching a total of 20 years. As Sales Manager for a market leading company, he supplied some of the most prestigious Bathroom Centres in the UK. Two notable highlights were projects completed at Cromlix House, the home of tennis player Andy Murray and Greywalls Hotel & Chez Roux, overlooking the iconic Muirfield Golf Course.
Whilst in the Sales Manager role in 2015, Neall met Garry Barber and after a period of careful business planning, ultimately agreed to a partnership to launch Bathroom Centre Stirling. From day one, the business has flourished through the drive and focus not only of himself and Garry but also the carefully assembled team of colleagues. They fully share the vision of the business and are core to both the impressive growth achieved and the outstanding reputation for customer satisfaction.
It has been a whirlwind since the early days of the business, creating an impressive showroom from an empty shell and quickly getting ready to install bathrooms of the very highest quality. Exemplary customer service is the cornerstone of everything for us, from the moment you enter our showroom to the completion of your bathroom to the highest standard. We take great pride in provision of a very slick service, ensuring enquiries are processed as promptly as possible. We are committed to be the very best in our profession and we make friends as well as customers along the way, evidenced by the consistently glowing 5-star feedback received.
Neall has exemplary customer relationship skills, which he combines to great effect with expert product knowledge. His infectious enthusiasm and passion are evident when conducting bathroom surveys and he adds considerable value by offering customers a broad range of innovative ideas to turn their own vision into reality.
Neall is a devoted father of two and spends most nights coaching football, participating in the development of young football players alongside his own sons, Arron & Jay. His hobbies are football, badminton and motor racing.
His favourite quote is “Once you become fearless, life becomes limitless!”
Carol Barber
Carol looks after the Finances for Bathroom Centre Stirling and is married to Garry. Carol was involved with the business from its outset along with Garry and Neall.
Previous to this Carol worked for 20 years plus as a Medical Scientist for the NHS and Universities in the UK, Sweden and the USA.
Although new to the Bathroom industry Carol enjoys interior design and property development and outside of work is busy renovating the family farm. Carol is also busy looking after 3 kids, 3 horses, a dog and Garry! In her spare time, she enjoys horse riding and competing, swimming, gardening and travel.
Marianne Myles
Marianne is our fun loving, outgoing, friendly, always game for a laugh member of the team who just loves to chat with our customers old and new. With a wealth of knowledge in the bathroom industry she amazes us at times with her vast knowledge – who would have guessed that she is married to a plumber?!
Marianne comes with a strong finance/administration/customer service background having worked in the Financial Sector, Hospitality and Local Government. Marianne is affectionately known as “Hawk-eye” on account of her exceptional eye for detail and memory.
Marianne’s main responsibilities are processing customer orders, invoices, supplier statement reconciliation and preparing the monthly payment run but you will often find her helping out in the showroom. Marianne has a great knowledge of the products in the showroom and if you are looking for something in particular I’m sure she will know which supplier to turn to.
Kirsty Winfield
Kirsty Winfield looks after Social Media & Marketing for the team, together with her role as resident photographer.
Before starting at Bathroom Centre Stirling, Kirsty spent 12 years in Human Resources & Recruitment, both in Scotland & Australia, also including a two-year career break teaching English in Japan.
Whilst living in Australia, Kirsty began to follow her passion for photography, turning her hobby into a small business. This continued on her return to Scotland, where she set up a wedding photography business.
Having photographed Garry’s wedding to Carol, Kirsty was asked to become involved with Bathroom Centre Stirling, photographing the stunning bathrooms installed by the team, for marketing purposes. Over time, this role evolved to include responsibility for social media and marketing.
Kirsty enjoys building relationships with colleagues, suppliers and customers. Bringing to the team, an artistic eye, customer-centred focus and a keen interest in customer after care, her belief is that ‘customer experience’ is what sets businesses apart from their competitors.
Aside from her passion for photography, Kirsty loves food, travel, home décor and above all spending time with her family.
Cameron McGrath
As Bathroom Centre Stirling’s youngest staff member; Cameron or “Camy” as he likes to be called, joined the team initially to work two mornings a week. Over the past year, Camy has proven himself to be a valuable team member, now working full time and overseeing the operation of our warehouse. Responsible for collating and processing initial order sheets for incoming and outgoing goods, reliable stock management and inventory control, smooth distribution of stock to our fitters and operating our fork-lift.
Camy would describe himself as a confident, creative, and hard working individual, and we’d have to agree. He has the gift of the gab and deals with customers with great ease. Camy likes to think he acquired his fab social skills via his hobby of being one of Stirling’s most popular DJ’s.
As well as his main role in the warehouse; Camy has a passion for customer service and enjoys working in the showroom, proving he is versatile, enthusiastic and an all round team player.
Simon Winton
Having trained as a graphic designer in Glasgow, Simon has over twenty years of experience in the retail home improvement industry.
Specialising in customer interaction, Simon was awarded with World Host in 2013, a highly-regarded, ‘must-have’ badge for customer service.
We know that bathroom supply and design is an increasingly competitive environment, where you need to constantly work harder to retain customers and win new ones through recognition and recommendation, Simon passionately believes that aftercare service is just as important for the customer as the first impression of the gleaming showroom.
“For me the job is all about working as a team, I like to include the customer as part of that team, being that a bathroom is such a personal space, I feel lucky to be involved in the process of helping to guide customers to perfect solutions and great design.”
Bathroom Centre Stirling customers value Simon’s collaborative working style, ‘thinking out of the box’ when introducing new design solutions.
“The best part is always reading our feedback, looking at all the ‘before and after” pictures…
“Who said you can’t turn a ‘pampas green’ frog into a handsome Prince?”
Riley Barber
Riley is a 19-month old chocolate Cocker Spaniel belonging to Carol and Garry and is part of the Bathroom Centre Stirling team 3 days a week. Riley (like Carol) is an import from Yorkshire and was a Prison Service dog before becoming a family and showroom pet.
Bathroom Centre Stirling
Well this is a bit of change from our usual blogs. We really hope you enjoyed our Meet the Team post and our quirky little avatars. If you haven’t already, pop over and like our fantastic facebook page, to keep up to date with the latest bathroom trends, ‘before & afters’ and our fun competitions.
Furthermore, if you are looking to check out the showroom, you can find it easily by following these step by step directions.
Our bathrooms packages are not only competitive but very easy to follow. Check them out by clicking here.
We are extremely proud of the quality of our bathroom installations, you can view our excellent reviews here.
It’s easier than ever to book a survey. You can now do this from the comfort of your own home. Just jump onto our website here.
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